Exciting news for our global shoppers – we offer international shipping! Our system is set up to automatically provide shipping estimates for all addresses within the United States and Canada. Simply proceed to checkout, enter your delivery address, and the system will calculate your shipping cost.

For Customers Outside the United States and Canada:

Looking to have your favorite items shipped internationally? We've got you covered! To get a personalized shipping quote, please reach out to us with the following details:

• Item SKUs: The specific codes for each item you're interested in.
• Quantities: How many of each item you'd like.
• Delivery Address: Where you would like your order shipped.

For the majority of international orders, we utilize the United States Postal Service (USPS) as it offers the most cost-effective shipping solutions. However, for bulk orders (20 units or more), we might explore international freight options that could be more economical for you.

Let's Make It Happen!

We're here to ensure your shopping experience is seamless, no matter where you are in the world. Contact us today to request your shipping quote and take the first step in bringing your desired products right to your doorstep.

Important Information on Customs Charges for International Orders

As our valued customer, it's important for you to know that you are responsible for any Customs charges that may be assessed at the border when receiving international shipments. Please note that our shipping fees may not cover these additional charges, as they vary by destination and are determined by local regulations.

When shipping internationally, we take great care to include all necessary Customs paperwork with your packages to facilitate a smooth passage through customs. However, we recommend that you check with your local customs office for specific charges and regulations that may apply to your order.

Stay Informed to Avoid Surprises

Understanding and preparing for these potential charges can help ensure a seamless delivery experience. If you have any questions or need further clarification, please don't hesitate to reach out to us. We're here to assist you every step of the way!

Payment Information for International Orders

To ensure a smooth and efficient shopping experience for our international customers, we require all orders to be placed using a credit card and paid in US dollars. This helps streamline our processing and ensures your orders are handled swiftly.

Special Note for Orders Over $5000:

For orders exceeding $5000, a 3% credit card processing fee may be applied to cover the additional handling charges. Please note, this is assessed on a case-by-case basis and is at our discretion. We strive to be transparent and fair in all our charges, and any potential fees will be clearly communicated to you ahead of time.

We're Here to Help:

If you have any questions about our payment policies or if there's anything else we can assist you with, please don't hesitate to reach out. Our goal is to make your shopping experience as seamless and enjoyable as possible, no matter where you are in the world.

Tailored for You: Made-to-Order Excellence

We pride ourselves on offering high-quality, made-to-order products tailored to your preferences. Unless otherwise specified in the item listing, most of our items come with a lead time of ~4 to 6 weeks. Reference this link here for more information about those lead times.

Global Delivery at Your Doorstep

Here's a quick guide to help you estimate when your order might arrive, after the initial lead time:

• North America: 5-10 business days
• Europe: 7-14 business days
• Asia-Pacific: 10-20 business days
• Latin America and the Caribbean: 10-20 business days
• Africa and the Middle East: 10-25 business days

These delivery estimates start from the moment your order is shipped, following the 4 to 6 weeks needed to prepare your made-to-order items. Please note, these are approximate delivery times and actual delivery can be affected by customs clearance processes or other factors beyond our control.

Keeping You in the Loop

For peace of mind, we provide tracking information with every order. You'll receive a tracking number once your order has been dispatched, allowing you to monitor its journey to your doorstep. Additionally, we offer insurance on all international shipments to protect against loss or damage during transit. Details and options for insurance will be provided at checkout.

Ensuring Excellence: Guiding Your Returns

Our dedication to delivering high-quality, made-to-order products is unwavering. As such, our items are considered custom orders and are generally final sale, crafted specifically for you.

Immediate Inspection and Reporting for Defects or Damage

To ensure your complete satisfaction and to address any potential issues promptly:

• Inspection Upon Delivery: It is crucial that all items are inspected immediately upon delivery.
• Reporting Timeline: If your item arrives with a manufacturing defect or is damaged during shipping, please contact us within 24 hours of receipt. This swift reporting allows us to address and rectify any issues quickly.
• Evidence of Damage/Defect: We may ask for photographic evidence to support your claim, enabling us to proceed with the return or exchange process efficiently.

Non-Returnable Orders

Given the bespoke nature of our offerings, made-to-order items are typically non-returnable. Exceptions are not made for changes of mind or selection errors, only for defects or shipping damage as outlined.

Consideration for Returns Beyond Defects or Damage

We understand that unique circumstances may arise. On a case-by-case basis, considering the product ordered and its demand, we might accept returns outside of our standard policy:

• Customer's Responsibility: You are responsible for the return shipping costs.
• Restocking Fee: A 20% restocking fee may be applicable to cover the costs associated with the return of a custom-made item.

Final Acceptance

Items delivered and not reported within the 24-hour period post-delivery will be considered as accepted by the customer. This policy helps ensure that any issues are addressed promptly and that the integrity of the delivered product is maintained.

Need Assistance?

If you find yourself in a situation that requires reporting or potential return, please contact our customer service immediately with your order details and a description of the issue. We're here to ensure a fair and prompt resolution to any concerns, maintaining our commitment to your satisfaction.