Warranty Information & Definitions
Vandal Stop Products is proud of the rugged durability and reliability of our products. All products containing “VSP” or “AA” in the SKU are covered under this warranty unless otherwise noted. Products from other manufacturers are covered by their respective manufacturers’ warranties.
Industry Leadership
Vandal Stop leads the industry in supplying vandal-resistant products. Recognized for our rugged durability, reliability, and resistance to vandalism in demanding public environments, we set the standard for what a vandal-resistant product should be. Our Vandalism Warranty provides peace of mind by protecting against specific forms of attempted vandalism, ensuring that your product continues to perform as intended even under challenging conditions.
Warranty Coverage
12 Gauge Products - Vandal Resistant
Includes a limited 10-year vandalism warranty. These products are engineered with reinforced designs that meet current Vandal Stop standards for resisting abuse and tampering. To be covered under this warranty, the product must be installed with specified mounting hardware and locked while in use. This coverage guarantees functional integrity after vandal attacks but does not cover surface scratches or cosmetic damage.
12 Gauge Products - Tamper Resistant
While these products may be manufactured using the same 12-gauge stainless steel as our vandal-resistant line, they feature legacy or simplified designs that do not meet our modern standards for vandal resistance. As such, they are categorized separately and are not covered under the vandalism warranty. Instead, they include a limited 10-year functional warranty that covers manufacturing defects and performance under heavy use, provided the product is properly installed and secured. Cosmetic issues and damage due to vandalism are excluded.
14 Gauge Products
Feature a limited 5-year functional warranty against manufacturing defects and heavy use. They must also be installed with the specified mounting hardware and locked while in use. The warranty ensures functionality under heavy use, excluding cosmetic issues.
16 Gauge Products
Carry a limited 2-year functional warranty against defects under normal use conditions, particularly for high-traffic facilities not subject to frequent abuse. As with other gauges, proper installation and locking are required, and coverage is limited to functionality, not appearance.
Exclusions from Coverage
Our warranties do not cover scratches, etching, or other cosmetic blemishes caused by vandalism. Additionally, damage resulting from tool-assisted vandalism—including powered tools, crowbars, impact devices such as baseball bats, skateboards, hammers, sledgehammers, or similar items—is not covered.
Special Warranty Categories
304L Stainless Steel Products
Guaranteed against corrosion failure in freshwater environments. If corrosion-related deterioration occurs, the product will be repaired or replaced at our discretion.
316L Stainless Steel Products
Covered against corrosion failure in saltwater or marine environments under the same repair-or-replace policy.
Vandal Resistant Mirrors
Utilize a sacrificial polycarbonate layer designed to absorb vandalism damage. While the polycarbonate is not covered under warranty, minor repairs can be done with a hand torch, and replacement polycarbonate can be purchased as needed.
Tamper Resistant Products
These are legacy or simplified designs that no longer meet our current standards for vandal resistance but are still suitable for high-traffic environments. When purchased new, tamper resistant products include a limited 5-year functional warranty that covers defects and performance under heavy use. However, these products are not covered for vandalism-related damage. This classification ensures clarity for customers purchasing products with older design features that may not withstand today's more aggressive vandalism scenarios.
Additional Terms
The warranty guarantees continued functionality but not cosmetic appearance. Products must be installed according to specification sheets, using recommended hardware and secured with locks. Repair or replacement and return shipping costs are covered under warranty, but labor costs for removal and reinstallation are not. The warranty does not cover stolen products unless theft-proof hardware was used.
In high-access settings, such as prisons or mental institutions, a 10-year functional warranty applies to 12-gauge products, but vandalism-specific coverage does not extend to these environments.
Mechanical and electrical components sourced from suppliers, such as plastic dispensing mechanisms or clutch bearings, are not covered under the warranty. Repairs or replacements for these components are available at the customer’s expense.
Warranty Key
- 304L-12g: 10-year vandalism and freshwater corrosion warranty.
- 304L-12g-TR: 10-year warranty against heavy use and fresh water corrosion warranty.
- 316L-12g: 10-year vandalism and saltwater corrosion warranty.
- 304L-14g: 5-year warranty against abuse and freshwater corrosion warranty.
- 316L-14g: 5-year warranty against abuse and saltwater corrosion warranty.
- 304L-16g, 316L-16g: 2-year warranty against defects in parts and materials warranty.
Limitation of Liability
Vandal Stop’s liability is strictly limited to the repair or replacement of defective products under the terms of this warranty. We are not responsible for any incidental, indirect, or consequential damages, including but not limited to loss of use, loss of revenue, or damage to property, arising from the use or inability to use our products.
Conditions of Warranty Claim
To submit a warranty claim, you must provide proof of purchase and evidence of the issue (e.g., photos of the defect). All claims must be submitted within 30 days of discovering the defect. For instructions on how to file a claim, please contact our customer service team.
Exclusion of Unapproved Modifications or Repairs
This warranty will be considered void if the product has been modified, repaired, or altered in any way not authorized by Vandal Stop. Unauthorized modifications or repairs can compromise the integrity of the product and invalidate coverage under this warranty.
Jurisdiction and Governing Law
This warranty is governed by the laws of the State of [Insert State] and is subject to the exclusive jurisdiction of the courts of that state. By purchasing and using our products, you agree to these terms and conditions as outlined.
Right to Revise Warranty Terms
Vandal Stop reserves the right to modify or update this warranty policy at any time without prior notice. Please review the warranty terms periodically to ensure you have the most current information.